Privacy Policy

1. Information We Collect

When you create an account, place an order, save an address, contact us, or use checkout, we may collect name, email address, phone number, shipping address, PIN code, order notes, account login details, order items, coupon use, payment method, order status, and customer support information.

The website may also process technical information such as IP address, device/browser information, pages visited, referrer information, cookies, session data, and analytics events through hosting logs, Google Tag Manager, Ahrefs analytics, and similar technologies.

2. Why We Use Information

We use information to operate the website, create and manage accounts, process orders, verify payments, deliver products, provide order updates, handle returns/refunds, prevent fraud, improve website performance, and respond to support requests.

3. Orders, Shipping, and Customer Support

Order and address information is used to prepare, dispatch, track, and support purchases. We may share necessary details with delivery, hosting, customer support, email, WhatsApp, or operational service providers when needed to provide the service.

4. Payments

Online payments are processed through Razorpay. Rootsyra receives payment status and transaction references needed to verify and manage orders. We do not store full payment card details on our own servers.

5. Cookies and Sessions

The website uses cookies or similar technologies for account sessions, cart behavior, security, preferences, analytics, and website performance. You may manage cookies through your browser settings, but some features may not work properly if cookies are disabled.

6. Analytics and Tracking

The website includes Google Tag Manager and Ahrefs analytics. These tools may collect usage and device data to help us understand website performance, traffic, and user behavior. They should be loaded in a way that does not intentionally block page rendering.

7. Marketing Communications

We may use contact details to send order-related updates. Promotional messages should be sent only where permitted by law or with appropriate consent. You may contact us to opt out of non-essential promotional communication.

8. Data Retention

We retain information for as long as needed to provide services, maintain order records, comply with legal obligations, resolve disputes, prevent misuse, and operate the business. Exact retention periods are 6-7 days.

9. Data Security

We use reasonable safeguards to protect personal information. No internet-based system can be guaranteed to be completely secure, so customers should also protect their account credentials.

10. Your Rights and Choices

You may contact us to request access, correction, deletion, or support regarding your personal information, subject to applicable law and legitimate business or legal recordkeeping needs.

11. Children

The website is intended for general ecommerce use and is not directed to children. If you believe a child has provided personal information without appropriate consent, please contact us.

12. Policy Updates

We may update this Privacy Policy as the website, services, or legal requirements change. Updates will be posted on this page.

13. Contact

For privacy questions, contact us at rootsyraherbaloil@gmail.com, info@rootsyra.co.in, or +91-7456900513.