Shipping Policy

1. Order Processing

Orders are processed after order details are received and online payments are successfully confirmed. For Cash on Delivery (COD) orders, we may contact you to verify the order details before dispatch.

Orders are typically processed as soon as possible after confirmation, excluding Sundays and public holidays.

2. Estimated Delivery Time

Estimated delivery times vary depending on your delivery location, courier partner availability, public holidays, weather conditions, and PIN code serviceability. We strive to deliver your order as quickly as possible after dispatch.

3. Shipping Areas

We ship to serviceable locations across India through our courier partners. Delivery availability depends on your PIN code and courier network coverage.

4. Shipping Charges

Shipping charges may vary based on cart value, number of units, payment method, and delivery location. Applicable charges should be shown before order confirmation wherever possible.

5. Tracking and Delivery Support

Tracking details, where available, may be shared by email, phone, WhatsApp, account dashboard, or another available support channel.

Please provide a complete and accurate shipping address, PIN code, and mobile number. If delivery fails because the address or phone number is incorrect or unavailable, delivery may be delayed or the order may be returned.

6. Delays, Failed Delivery, and Damaged Packages

Courier delays may occur due to weather, public holidays, service disruptions, incorrect address details, or circumstances outside our control.

If a package arrives visibly damaged, please contact us with order details and clear photos as soon as possible so we can review the issue.

7. Contact

For further shipping details, contact us at rootsyraherbaloil@gmail.com, info@rootsyra.co.in, or +91-7456900513.