Return & Refund Policy

1. Return Window

Customers should contact us as soon as possible after delivery if there is any issue with their order.

2. Opened or Used Products

Because Rootsyra Herbal Hair Oil is a personal-care/cosmetic product, opened or used products may not be eligible for return due to hygiene and safety reasons, except where applicable law requires otherwise or where the issue relates to damage, leakage, defect, or a wrong item.

3. Damaged, Leaking, Defective, or Wrong Items

If you receive a damaged, leaking, defective, or different item, we will review the request and may provide a replacement, refund, or another appropriate resolution depending on the situation and applicable law.

4. How to Raise a Request

To raise a return, refund, or replacement request, contact us at rootsyraherbaloil@gmail.com or info@rootsyra.co.in.

Please include your order details, reason for request, clear photos or video of the product issue, and photos of the outer packaging where relevant.

5. Review Process

We may contact you to review the issue before approving a refund, replacement, or other resolution. Requests without sufficient details may take longer to process.

6. Shipping Charges

Responsibility for return shipping charges depends on the reason for the return and will be determined by the business owner.

7. Refund Timeline

Approved online payment refunds are processed to the original payment method through the payment gateway. The time taken for the refund to reflect in your account may vary depending on your bank, card issuer, UPI provider, wallet, or payment gateway.

For Cash on Delivery (COD) orders, bank account or UPI details may be requested after the refund is approved.

8. Contact

For return and refund support, contact us at rootsyraherbaloil@gmail.com, info@rootsyra.co.in, or +91-7456900513.